Refund policy

Refund Policy

We want you to be happy with your Northern Wicks and Woods purchase. If you are not completely satisfied, you may request a return for a refund or exchange.

Returns

Returns must be requested within 15 days of receiving your order. Items must be unused, in their original condition, and returned in the original packaging.

To begin a return, please email us at hello@northernwicksandwoods.com with your order number and reason for the return.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for packages lost during return shipping.

We do not accept returns on sale items or gift cards.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us as soon as possible if your item is damaged or defective, or if you received the wrong item. Please include your order number and photos of the item and packaging so we can review the issue and make it right.

Refunds

We will notify you after your return has been received and inspected. If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund.

For questions about returns or refunds, contact us at hello@northernwicksandwoods.com.